Machine wash with similar colours at 30 degrees C (87F). We recommend that you remove loose dirt and turn it inside out before washing. Do not use fabric softener or bleach. Do not tumble dry.
Keep in mind that the edges of saddle pad can contract after the wash. It is therefore important to stretch the saddle pad out to dry.
We believe in our products and it is very important for us that you will be completely satisfied. This is why we offer a unique 60 Day Risk-Free Trial on our all our products (including magnetic safety stirrups), in which you can actually use the product to its full extent while it is in your possession!
How it Works:
The Details – Step by Step
- Order a product on our website. (We only sell through this website – no retailers or other online stores.)
- We ship the product to you, which typically takes 3-10 working days.
- Once you receive the product, you can calmly test and try for up to 60 days.
- If you are not 100% satisfied, get in touch with us. For returns from all EU-countries, as well as from the UK, USA, Norway, Switzerland, Australia and Canada, we provide a return label free of charge, for other countries please read here.
- Once we receive the return, we will refund the full purchase price.
Can I really use the product?
Yes, absolutely. We actually want you to use the product and test it to its full extend. So you can make sure that you like it long-term 🙂
Why do you offer this guarantee?
We know that our magnetic stirrups are different from other stirrups on the market, so you might not exactly know what to expect. But we also know that you will most certainly fall in love with them – once you tried them. So logically we decided that you should have the chance to try them 🙂
(And frankly, we just don’t see a point in having anybody keep a product they don’t like or get along with.)
What if I have any questions during the test period?
Please get in touch with us at any point through our live chat or contact form. We are here to help and support you.
What if I don’t get along with the product?
That can absolutely happen. We’ve all been there – having ordered a product we really like, but somehow we don’t get along with it. It just doesn’t seem to be the right fit. No worries. We’ve got you covered. That’s what our guarantee is for.
How much money do I get back?
You get back the full purchase price, i.e. the amount of money you paid excluding shipping costs (if you paid any).
How can you afford this guarantee?
We really do put a lot of effort into our products! So we are sure that every product we ship is of highest quality, carefully packed, and just an amazing product. So we don't have many customers returning products, which allows us to offer this guarantee.
Is Ophena well established?
Yes, we are a Swedish company with customers in over 50 countries. We are known for our outstanding customer service and promise we won't disappoint you should any issues arise. Why don’t you check our reviews. 🙂