We're confident in our products and want you to be happy with your purchase. That's why we offer a 60-Day Money-Back Guarantee on our stirrups. You can use the stirrups fully during this time. Here's how it works:
- Order stirrups on our website.
- We'll ship the product to you, which usually takes 3-10 working days. Check here for more details.
- Try the stirrups for up to 60 days (starting from the day you receive it).
- If you're not satisfied, let us know within 60 days and tell us why. We provide you with a return label, for which we may deduct a fee from the refund - depending on your country. For details check our refund policy.
- Once we receive the return, we'll refund the full purchase price. Please note:
- If the product was engraved, we'll refund the stirrup price, but not the engraving price.
- The charge for a special insole magnet position cannot be refunded.
- Missing packaging or parts will be charged.
- Our guarantee is limited to a single use per customer and applies to a single product only. To clarify, if you purchase two pairs of stirrups and use both, you can only return one of them for a refund. Unused stirrups can be returned either way.
- You can read more about returning products here.
Does this guarantee apply to all products?
No, it only applies to our stirrups. For other products, check our normal 60-day refund policy.
Can I really use the stirrups during this guarantee period?
Yes, you can! We want you to test the product to its fullest and make sure you'll love it in the long term.
Why do you offer this guarantee?
We understand that our magnetic stirrups are different from other options on the market, so you might not know exactly what to expect. But we're confident that you'll love them once you try them. That's why we believe you should have the chance to try them out.
What if I have any questions during the test period?
Feel free to reach out to us at any time through our live chat or contact form. We're here to help and support you.
What if I don’t get along with the product?
That's okay. Sometimes we order products we think we'll love, but they just don't work out. That's why we offer the guarantee.
How much money do I get back?
You'll receive a full refund of the purchase price, but shipping costs, engraving costs, and insole customisation costs are non-refundable. A return fee may also be deducted for some countries (check our refund policy).
Can I exchange the product colour within this guarantee?
No, you can only make colour exchanges for unused stirrups. Color exchanges are not available for used products.
How can you afford this guarantee?
We put a lot of effort into our products and make sure each one is of the highest quality. We don't see many returns, so we can offer the guarantee with confidence.
Does this guarantee apply to products I bought in a store?
No, this guarantee only applies to products purchased at ophena.com.
Is Ophena well established?
Yes, we're a Swedish company with customers in over 80 countries. We're known for our exceptional customer service and promise to meet your expectations. You can check our Reviews and Trustpilot profile for more information.