We believe in our products and it is very important for us that you will be completely satisfied. This is why we offer a unique 60-Day Money-Back Guarantee on all our products (including magnetic safety stirrups), in which you can actually use the product to its full extent while it is in your possession!
How it Works:
The Details – Step by Step
- Order a product on our website. (We only sell through this website – no retailers or other online stores.)
- We ship the product to you, which typically takes 3-10 working days. Please check here for details.
- Once you receive the product, you can test and try for up to 60 days.
- If you are not 100% satisfied, simply get in touch with us within those 60 days. For returns from all EU-countries, as well as from the UK, USA, Norway and Switzerland we provide a return label free of charge. For other countries we provide a label but will deduct a handling fee of 18€ from the refund according to our return policy.
- Once we receive the return, we will refund the full purchase price. If your product was engraved, we will refund the product purchase price, but not the engraving price. You can read all information about product returns here.
Can I really use the product?
Yes, absolutely. We actually want you to use the product and test it to its full extend. So you can make sure that you will like it long-term 🙂
Why do you offer this guarantee?
We know that our magnetic stirrups are different from other stirrups on the market, so you might not exactly know what to expect. But we also know that you will most certainly fall in love with them – once you tried them. So logically we decided that you should have the chance to try them 🙂
(And frankly, we just don’t see a point in having anyone keep a product they don’t like or get along with.)
What if I have any questions during the test period?
Please get in touch with us at any point through our live chat or contact form. We are here to help and support you.
What if I don’t get along with the product?
That can absolutely happen. We’ve all been there – having ordered a product we really like, but somehow we don’t get along with it. It just doesn’t seem to be the right fit. No worries. We’ve got you covered. That’s what our guarantee is for.
How much money do I get back?
You get back the full purchase price, i.e. the amount of money you paid excluding shipping costs (if you paid any). Please also note that we do not refund engraving costs.
How can you afford this guarantee?
We really do put a lot of effort into our products! So we are sure that every product we ship is of highest quality, carefully checked, packed, and just an amazing product. So we don't have many customers returning products, which allows us to offer this guarantee.
Is Ophena well established?
Yes, we are a Swedish company with customers in over 80 countries. We are known for our outstanding customer service and promise we won't disappoint you should any issues arise. You're welcome to check our reviews here. 🙂