FAQ

General Questions

You can buy our products on this very site ophena.com. We do not sell through retailers or local tack stores. We feel that this way we can provide a much better service and customer experience, e.g. 

- chat support on our website to answer questions and solve problems

- direct customer contact which forms an important basis for our product development

- Better guarantees like our Test-and-Try Guarantee, where you can actually use our magnetic stirrups and make sure you like them.

We are based on Gothenburg, on the west coast of Sweden. All our products are designed here and many are manufactured in Sweden.

Shipping

Shipping-related questions

We ship worldwide.

We typically dispatch orders within 3 days. Delivery takes between 3--6 additional days for most countries. We inform about deviations on the respective product page.

We will email or text you once your order has been despatched to confirm that your order is on it’s way to you. Included in this communication will be a tracking link to track your parcel.

If you notice a mistake in your order, please get in touch with us as soon as possible. Once the order is dispatched, we cannot amend the details.

If you order from our site for delivery to any other country outside the EU, including Switzerland or Norway, your order may be subject to import duties when your delivery reaches the destination. Ophena has no control over these charges and cannot predict their amount.

We pay the cost for certain countries like the USA, Norway and Switzerland - please check here for details. For other countries you will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.

Returns and exchanges

Questions around product returns, exchanges and guarantees.

Please get in touch with us and describe why you want to return your order. Then we will instruct you on how to return your item.

Unfortunately we cannot refund products after they have been in your possession for more than 60 days. Regardless of the time, always get in touch with us in case you have any issues.

The trial starts the day you receive the product.

Magnetic Stirrups

Questions regarding our magnetic stirrups Ophena S and Ophena T.

No. Our stirrups come together with magnetic insoles, which magnetise any normal riding boot. They are included in the price of a pair of stirrups. You can also buy additional insoles if required.

Yes, our 60 days money-back guarantee allows you to properly test the magnetic stirrups in your environment. Should they not meet your expectations, you can return them for a full refund.

The Ophena T is made from aerospace-grade titanium and available in several colours. It is also a bit lighter. We offer it in very limited quantities, so it is highly exclusive. Otherwise Ophena S and Ophena T offer the same features.

Yes, we offer our magnetic insoles for shoe sizes down to EU32. Due to the open design and magnetic system, the stirrup itself is one-size-fits-all.