You can buy our products on this very site ophena.com. We do not sell through retailers or local tack stores. We feel that this way we can provide a much better service and customer experience, e.g.
- chat support on our website to answer questions and solve problems
- direct customer contact which forms an important basis for our product development
- Better guarantees like our Test-and-Try Guarantee, where you can actually use our magnetic stirrups and make sure you like them.
We are based on Gothenburg, on the west coast of Sweden. All our products are designed here and many are manufactured in Sweden.
We ship worldwide.
We typically dispatch orders within 3 days. Delivery takes between 3--6 additional days for most countries. We inform about deviations on the respective product page.
We will email or text you once your order has been despatched to confirm that your order is on it’s way to you. Included in this communication will be a tracking link to track your parcel.
If you notice a mistake in your order, please get in touch with us as soon as possible. Once the order is dispatched, we cannot amend the details.
If you order from our site for delivery to any other country outside the EU, including Switzerland or Norway, your order may be subject to import duties when your delivery reaches the destination. Ophena has no control over these charges and cannot predict their amount.
We pay the customs for certain countries - please check here for details. For other countries you will be responsible for payment of any such import duties, taxes and admin fees incurred, therefore we recommend that you contact your local customs office for further information before placing your order.
Returns and exchanges
Questions around product returns, exchanges and guarantees.
Please get in touch with us and describe why you want to return your order. Then we will instruct you on how to return your item.
Unfortunately we cannot refund products after they have been in your possession for more than 60 days. Regardless of the time, always get in touch with us in case you have any issues.
The trial starts the day you receive the product.
Questions regarding our magnetic stirrups Ophena S and Ophena T.
Yes, our 60 days money-back guarantee allows you to properly test the magnetic stirrups in your environment. Should they not meet your expectations, you can return them for a full refund.