Frequently Asked Questions
Yes, our 60 days money-back guarantee allows you to properly test the magnetic stirrups in your environment. Should they not meet your expectations, you can return them for a full refund.
We ship to over 25 countries, covering the EU and beyond. You can check whether your country is in the list when you click on “Change address” above to calculate shipping costs.
If your country is not in that list, please contact through the chat in the lower right corner.
No. We only sell online through this website (ophena.com). That way we can provide you with outstanding service, money-back guarantee and more.
If you buy, you automatically are granted our 60 days money-back guarantee, so you can test our products risk-free.
VAT will be handled automatically during checkout. These are the VAT rules that apply:
- EU Customers pay Swedish VAT of 25%.
- EU Businesses with a valid VAT ID shall place the order and get in touch with us at firstname.lastname@example.org. After checking the VAT ID, we will refund the VAT charged.
- International Customers do not pay VAT. It will be automatically set to 0 when selecting the billing country. However, they need to take care of any customs duties and local sales tax, which might be added by their customs.
We answer some more questions here.
Otherwise you are welcome to contact us through our chat in the lower right corner. Just click the button and shoot your questions. 🙂